Support
Help with Crewo
We want Crewo to be the calmest part of your week. If something's not working or you're not sure how to do something, we're here.
Get in touch
Email us and we'll get back to you.
No email app on this device? Compose in Gmail or Outlook or use Copy address and paste support@crewo.co.uk into any email.
We answer Monday to Friday, 9am–5pm UK time, and aim to reply within one working day. For billing or account questions, include the email address you signed up with so we can find you quickly.
Common questions
Getting started
After you sign up, Crewo walks you through a short setup: name your business, pick your industry (we'll suggest sensible teams to start from), add your staff, and set your pay rates. Then you're ready to build your first week.
Adding your team
Go to your dashboard and select Add staff. Add each person's name, team, email and hourly rate. They'll be able to log in to see their own shifts and request time off.
Building a rota
Open the weekly planner, click a day under any team, and add a shift. Leave a shift unassigned and your team can claim it. Use Duplicate previous week to start from last week and just tweak.
Your wage bill
As you build the rota, Crewo shows what the week costs, gross pay plus employer National Insurance, pension and holiday accrual, and your labour cost as a share of sales. These figures are estimates to help you plan; your accountant has the final word on payroll (see Terms).
Sharing shifts and payroll
Use Publish to send each person their own shifts by email, and Export payroll to send your accountant a clean summary of hours and pay for the period.
Billing and subscriptions
Manage your plan, update your card or cancel anytime under Settings → Billing, which opens your secure Stripe billing portal. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
Your account
Forgotten your password? Use Reset password on the login screen. Need to close your account or export your data? Email us.
Your data and privacy
Each business's data is kept private to that business. To understand what we collect and how we protect it, see our Privacy Policy. If you're a member of staff and want to access or correct your information, contact your employer first, they control your data in Crewo.
Something broken?
If you've hit a bug or an error, email us with what you were doing, what you expected, and a screenshot if you can. It genuinely helps us fix things fast.